Redfig Desk
Embedded Chat for your Fiori Launchpad
SERVICE CHAT
Perfect for customers, internal users, or anyone who has access to your Fiori Launchpad.
Our built-in chat window allows for real-time communication with users as they are browsing your Fiori Launchpad, allowing you to address issues and questions on the spot.
Say goodbye to the dozens of email chains and constant phone calls. Provide your users with the next-level support they have come to expect from today’s modern technology environment.
Need to follow up? Capture the user’s session information into a new incident or integrate to your existing helpdesk system.
INCIDENT MANAGEMENT
We know your customers love you just the way you are, but a little extra TLC never hurt anyone!
With our incident management application, your support representatives can create, track, and manage your customer ticketing requests all from the SAP Fiori Launchpad on which they perform the rest of their business responsibilities.
This feature is a perfect complement to the Service Chat functionality with full integration available out-of-the-box, but can also be used stand-alone for company-wide incident management.